Refund & Return Policy

At Mining US, we want customers to feel confident when purchasing ASIC miners, mining equipment, cooling systems, accessories, and related products from MiningUS.io.

If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions described below.

30-Day Return & Refund Guarantee

Eligible products may be returned within 30 days after delivery. Once the return is received and approved, Mining US will issue the applicable refund according to the original payment and order details.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a standard return, the product should generally be:

  • in the same condition in which it was received;
  • unused or not materially altered;
  • complete with original accessories and included components;
  • returned with the original packaging where reasonably possible;
  • accompanied by the order number or other proof of purchase; and
  • free from damage caused by improper installation, operation, modification, or misuse.

2. How to Request a Return

Before sending any product back, please contact Mining US to request return authorization.

Email: info@miningus.io

Please include:

  • your order number;
  • your name and email address;
  • the miner or product model;
  • the serial number, where applicable;
  • the reason for the return; and
  • photos or video if the product is damaged, defective, or incorrect.

Do not ship equipment to a warehouse, repair center, manufacturer, or other address until Mining US has provided return instructions.

3. Free Return Shipping

Mining US may provide free return shipping for approved 30-day returns where a prepaid return service is available.

For eligible U.S. returns, Mining US may provide a prepaid shipping label or other approved return-shipping instructions.

Free return shipping also applies to eligible returns involving:

  • incorrect products sent by Mining US;
  • products that arrive materially damaged;
  • missing or incorrect items caused by a fulfillment error; or
  • products confirmed to be defective upon arrival.
Please use only the return method and shipping instructions provided by Mining US. Shipping costs incurred through an unauthorized return method may not be reimbursable.

4. Free Shipping on Orders

Mining US may offer free standard shipping on eligible products, promotions, destinations, or order values displayed on MiningUS.io.

Where free shipping is offered, it applies to the qualifying shipping method shown at checkout.

Additional charges may still apply for:

  • remote or extended delivery areas;
  • special freight requirements;
  • expedited shipping;
  • oversized cooling systems or containers;
  • special handling;
  • customs duties, import VAT, brokerage, or government fees; and
  • destinations not covered by the applicable free-shipping offer.

5. Damaged Products

Because ASIC miners and mining equipment can be high-value products, please inspect your shipment when it arrives.

If the package or product appears damaged, contact Mining US as soon as possible.

We strongly recommend recording a continuous unboxing video that shows:

  • the unopened package;
  • the shipping label;
  • the condition of the outer packaging;
  • the serial number or SN label;
  • the product being removed from the package; and
  • any visible damage or missing components.

This information helps Mining US evaluate shipping damage and process a replacement, return, carrier claim, or refund more efficiently.

6. Defective Products

If you believe your product is defective, contact Mining US with your order information and a description of the issue.

Depending on the product and circumstances, we may first perform or request basic troubleshooting, remote diagnostics, testing, or manufacturer verification.

If the product qualifies for return under this 30-day policy, you may be offered:

  • a replacement;
  • a repair where appropriate;
  • store credit if agreed by you; or
  • a refund.

7. Refund Processing

After your returned product is received, Mining US will inspect the item and verify the return.

Once approved, the refund will generally be processed back through the original payment method where reasonably possible.

The time required for the refund to appear may depend on your bank, card provider, payment processor, cryptocurrency transaction method, or other financial institution.

8. Cryptocurrency Payments

Mining US may accept cryptocurrency for certain orders. Cryptocurrency prices and exchange rates can fluctuate substantially.

For approved refunds involving cryptocurrency payments, the refund amount will generally be based on the USD value of the original order or the amount otherwise stated in the applicable transaction terms, rather than changes in the market value of the cryptocurrency after purchase.

The exact refund method may depend on the original transaction and available payment-processing options.

9. Order Cancellations

If you need to cancel an order before shipment, contact Mining US as soon as possible.

Orders that have not yet entered final processing, manufacturer allocation, freight preparation, or shipment may be eligible for cancellation and a full refund.

If the order has already shipped, it will normally be handled under the 30-day return process after delivery.

10. Pre-Orders and Future-Batch Miners

Pre-order and future-batch miners depend on manufacturer production and delivery schedules.

If a pre-order has not yet shipped, contact Mining US if you need to request cancellation.

If the product has already been delivered, eligible returns may be requested within 30 days of delivery under this policy unless different terms were clearly disclosed for that particular product before purchase.

11. Out-of-Stock or Unavailable Products

Mining equipment inventory and pricing can change quickly.

If an ordered product becomes unavailable and Mining US cannot fulfill the order, we may offer:

  • a comparable replacement product;
  • the option to wait for new inventory;
  • store credit if accepted by you; or
  • a full refund.

12. Pricing Errors

Mining US makes reasonable efforts to maintain accurate pricing. If a material pricing error is discovered before fulfillment, we may contact you to explain the error and provide available options.

You may be given the option to proceed at the corrected price or cancel the affected order for a refund.

13. Products That May Not Qualify for a Standard Return

Unless defective, incorrectly supplied, or otherwise required by law, the following may have different return conditions:

  • products damaged after delivery due to misuse;
  • miners operated with incorrect voltage or unsuitable electrical systems;
  • equipment modified or disassembled without authorization;
  • products with intentionally removed or altered serial numbers;
  • custom-built or specially configured equipment;
  • custom cooling or infrastructure projects;
  • services that have already been completed; and
  • products returned materially incomplete.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

14. Used or Refurbished Miners

Used and refurbished miners may have different cosmetic condition, warranty coverage, and service history from new equipment.

Unless different terms are clearly disclosed before purchase, eligible used or refurbished equipment purchased from Mining US may also be submitted for a return request within 30 days of delivery.

The product must be returned in substantially the same condition in which it was supplied.

15. Return Inspection

Returned equipment may be inspected to confirm:

  • the correct product was returned;
  • the serial number matches the order;
  • all major components and accessories are present;
  • the equipment has not been materially modified;
  • there is no evidence of abuse or improper electrical operation; and
  • the return otherwise meets the requirements of this policy.

16. Replacement Orders

Where a replacement is approved, Mining US may ship the replacement after the returned item has been received and inspected.

In some circumstances, another arrangement may be offered by our customer service team.

17. Customs Duties and International Returns

International orders may involve customs duties, VAT, brokerage fees, import taxes, or other government charges.

These charges are normally assessed by local authorities and are separate from Mining US product pricing unless specifically included in the shipping terms.

For an international return, contact Mining US before shipping the product so the appropriate return documentation and shipping procedure can be confirmed.

18. Return Shipping Damage

Products should be packed securely when being returned. Whenever possible, use the original protective packaging.

Mining US is not responsible for damage resulting from inadequate packaging or an unauthorized shipping method where such responsibility may lawfully be excluded.

19. Manufacturer Warranty

The 30-day Mining US return policy is separate from any manufacturer warranty that may apply after the return period.

New ASIC miners may include manufacturer warranties from brands such as Bitmain, WhatsMiner, IceRiver, Canaan, Jasminer, or other manufacturers.

Manufacturer warranty periods and conditions vary by product and manufacturer.

20. Contact Mining US

To request a return, refund, replacement, or assistance with an order, contact:

Mining US
Website: MiningUS.io
Email: info@miningus.io

Important: Do not send a return until Mining US has provided return authorization and the correct return instructions.